WEATHER

Parking FAQ

How far in advance should I book parking?
You can book parking up until the day itself, up to 6 hours before your required entry time. We recommend booking earlier in peak season or at weekends.

 

Is booking in advance obligatory?
No, but we recommend doing so to take advantage of special rates.

 

Are spaces in all car parks available to book?
No, you can book parking in P1, P2 and P4.

 

What happens after I book?
Once you have booked parking, we will send you a confirmation email with your access code to the car park and directions for how to get there. If you have any problems during or after booking, you can contact us on parking.psa@toscana-aeroporti.com.

 

I am coming to the airport with a different vehicle to that on my current booking. What should I do?
You need to modify your booking using the following link:
https://book.pisa-airport.com/book/PSA/ParkingManageBooking?cmd=login.
You can modify your booking up to 6 hours before your booked entry time. If you modify your booking at least 15 days in advance, any changes will not incur a charge. If you modify your booking during the 15 days before the booked entry time, we will charge a fee of €5.00.

 

Can I change the details of my booking?
You can change or cancel your booking up to 6 hours before the booked entry time. If you modify your booking at least 15 days in advance, any changes will not incur a charge. If you modify your booking during the 15 days before the booked entry time, we will charge a fee of €5.00. You can modify your booking using the following link: https://book.pisa-airport.com/book/PSA/ParkingManageBooking?cmd=login

 

Can I cancel my booking?
You can change or cancel your booking up to 6 hours before the booked entry time. If you modify your booking at least 15 days in advance, any changes will not incur a charge. If you modify your booking during the 15 days before the booked entry time, we will charge a fee of €5.00. You can modify your booking using the following link: https://book.pisa-airport.com/book/PSA/ParkingManageBooking?cmd=login

 

Can I enter the car park earlier than the time indicated on my booking?
We can allow entrance to the car park up to 60 minutes before the booked entry time.

 

What happens if my inbound flight is significantly delayed?
In this case, car park users should go to a pay point (either a manned or automatic pay point) located at the terminal near the shuttle bus stop to pay any difference in the parking fee.

 

If I have a disabled badge do I have to pay for parking?
No, parking is free for disabled badge holders in all Toscana Aeroporti car parks (both Pisa and Firenze). You can access the car parks by taking a ticket at the entrance barrier. If you have a Telepass device you should remove or mask it. Upon your return, you need to bring this ticket to a manned pay point with the following:
• Your disabled badge
• An identity document
• Boarding passes to demonstrate that the length of your trip matches your stay in the car park
The manned car park pay point is open from 06:30 until 30 minutes after the arrival of the last flight of the day. Outside these hours, you can request your ticket to exit the car park by writing to: qualita.ambiente@toscana-aeroporti.com at least two days before check-in, attaching a copy of your disabled badge, an identity document and your boarding pass. Our opening hours are Monday to Friday from 09:00 until 17:00.
There is no need to book parking, and you can park in any available space (including those with blue lines).

 

If I park for longer than the period indicated on the booking, what should I do?
Before returning to your vehicle, you should go to a manned or automatic pay point to pay the difference.
If your stay is likely to be more than 30 minutes longer than that indicated on the booking, we recommend that you send us an email to let us know at parking.psa@toscana-aeroporti.com.

 

I’ve cancelled my booking, but I haven’t received my refund yet – why not?
Refunds are processed via the banking system and usually require around two working days for refund payments to be made.

 

Can I change my entry time to the car park?
You can change your booking up to 6 hours before the booked entry time. If you modify your booking at least 15 days in advance, any changes will not incur a charge. If you modify your booking during the 15 days before the booked entry time, we will charge a fee of €5.00. You can modify your booking using the following link: https://book.pisa-airport.com/book/PSA/ParkingManageBooking?cmd=login

 

Can I change my exit time from the car park?
You can change your booking up to 6 hours before the booked entry time. If you modify your booking at least 15 days in advance, any changes will not incur a charge. If you modify your booking during the 15 days before the booked entry time, we will charge a fee of €5.00. You can modify your booking using the following link: https://book.pisa-airport.com/book/PSA/ParkingManageBooking?cmd=login

 

What happens if I lose the details of my booking?
Send us an email at parking.psa@toscana-aeroporti.com with your email address, vehicle registration number and the name used when you booked.

 

What are the car park opening hours?
Car parks are open 24 hours.

 

I haven’t received a booking confirmation, what should I do?
Send us an email at parking.psa@toscana-aeroporti.com and we will let you know what to do next.

 

What are the pay point opening hours?
The car park pay point is open every day from 6:30 until 30 minutes after the arrival of the last flight of the day.

 

Where are the car parks?
The locations of Toscana Aeroporti car parks are shown on the map in the ‘parking’ section of the website: http://www.pisa-airport.com/it/i-passeggeri/parcheggio.html

 

I have a Telepass device. How do I enter the car parks?
If you have a Telepass device, you can enter P2 and P3 car parks using the indicated Telepass entrances.
Please note: if you have booked parking for P2, you will need to remove or mask your Telepass device or use the regular (non-Telepass) entrance lanes.
If I have a booking but my Telepass device activated when entering the P2 car park, what should I do?
Before returning to your vehicle, you need to go to a manned parking pay point and show the member of staff on duty your booking confirmation together with your Telepass identification number. They will cancel the Telepass-enabled entry and issue a valid ticket for your exit from the car park.

 

How do I enter the car park?
To enter the car park without a booking, take a ticket at the entrance barrier and keep it in a safe place to pay when you return to collect your vehicle. If you have a Telepass device, you can enter P2 or P3 car parks using one of the dedicated Telepass lanes. Using Telepass does not incur additional costs and avoids waiting time at the pay points. You can use any exit to leave the car park with a Telepass device.
If you have booked parking, read the instructions on your booking confirmation carefully for details of how to enter the car park.

 

Do I need to leave the keys to my vehicle with a member of parking staff?
No, once you have parked your vehicle, keep your keys with you.

 

I have made a payment, but I haven’t requested an invoice. What should I do?
If you have entered the car park without using the booking system, you will need to go to the manned car park pay point near the terminal building and request an invoice before paying for your parking. If you have a booking confirmation, just click on the link “Fattura” (invoice) to download the file as a PDF.

 

Can I enter the car park if I arrive later than the time indicated on my booking?
Of course. Once you have booked you can enter the car park at any time within the period indicated.

 

If I have booked my parking and when I arrive the car park is full, what should I do?
If the light at the entrance barrier is red, you can still enter the car park using the access code provided in your confirmation email.
If entering the access code does not lift the barrier, there are alternative car parks (in the same category or in a superior category) indicated on information boards. In this case no additional charges will be made. When you get to the alternative car park, take a ticket at the barrier and park your vehicle. When you return to your vehicle you need to go to a manned parking pay point, show your booking confirmation to the member of staff who will provide you with a ticket to exit the car park.

 

I didn’t enter the access code on the keypad. What should I do?                                                                                                                                                                                                                                           If the access code is not entered on the keypad when entering the car park, before collecting your vehicle you need to go to the manned parking pay point in front of the passenger terminal, show your booking confirmation to the member of staff who will issue you with a new valid ticket to exit the car park.

 

Are the car parks patrolled?
Our car parks are not patrolled.

 

Even though I made a booking, I had to pay again to leave the car park. What do I do now?
You need to write an email to parking.psa@toscana-aeroporti.com and describe what happened, attaching your booking confirmation with the receipt for your second payment (or alternatively the last four digits of your credit card number if used for payment).

 

Can I park vehicles than run on natural gas (methanol) or LPG in the car parks?
All types of vehicles may be parked in the car parks.

 

How far in advance can I book parking?
Spaces for all our car parks may be booked up to three months in advance.

 

Can I book parking for a period of less than 24 hours?
No, bookings can be made for a minimum of 24 hours.

 

How can I get from the P4 car park to the terminal?
The P4 car park is 900m from the terminal and connected via a free shuttle bus. The shuttle operates from 05:00 until the arrival/departure of the last flight of the day. A minimum of 3 journeys per hour are provided.

 

Which car park is best for me?
To decide which car park best suits your needs, check the parking section of our website which provides all information about our parking facilities: http://www.pisa-airport.com/it/i-passeggeri/parcheggio.html

 

What should I do if I have problems entering the car park?
If you have a problem entering the car park, press the “SOS” button on the pillar at the entrance barrier for help.

 

How do I pay for parking?
You can pay for parking at the manned or automatic parking pay points, using credit card, debit card (Bancomat) or cash. If you book your parking online, your card will be debited in advance.

 

Where can I pay for my parking out of hours (if the parking pay point is closed)?
If the manned parking pay point is closed, you can use the automatic pay point, which is open 24 hours.

 

I have a camper/van. Can I still use the car parks?
Not all of our car parks are accessible to campers and vans. We recommend that you write an email to parking.psa@toscana-aeroporti.com for further information.

 

Where can I find more information about the car parks?
You can call (+39) 050-849512 for more information, or check the parking terms conditions at:
http://www.pisa-airport.com/it/condizioni-uso.html