Passengers with reduced mobility

Special assistance


How to request assistance in advance

Assistance must be requested in advance from the airline, travel agency or tour operator at the time of booking or at least 48 hours before departure. It is the responsibility of the airline to forward the request to the airport in question.

Failure or a delayed request of the service results in/may lead to longer waiting times at the airport.

Request of the service in advance is essential to enable the airport to provide the passenger with appropriate assistance.

EU 1170/2006 Regulation guarantees accessibility to air transport in all airports of the European Union without discrimination and without additional costs, for people with disabilities or reduced mobility.



Types of assistance

When making the request, it is important to specify the type of assistance required:


WCHR (Wheelchair Ramp): Passenger able to walk by him/herself inside the aircraft as well as walk up and down stairs, but who requires a wheelchair or other means of transport to move long distances inside the airport;

WCHS: (Wheelchair Stair): Passenger able to walk by him/herself inside the aircraft, but who cannot walk up or down stairs and who requires a wheelchair or other transport means to move inside the airport;

WCHC (Wheelchair Carry): immobilised passenger requiring a wheelchair to move about and assistance from the time of arrival in the airport until the end of the flight, as well as to exit from the airport;

DEAF: Passenger with hearing difficulties or hearing and speaking disability;

BLIND: Passenger with visual impairment;

DPNA: Passenger with intellectual or developmental disability requiring assistance



Arriving at the airport

It is important to arrive at the airport’s contact points at least two and a half hours prior to your flight’s scheduled departure time (if the airline company indicates earlier arrival times, these must be respected):

  • Call points located in the main access points of the passenger Terminal;
  • Information and Customer Service desk;
  • Check-in desks;
  • Parking station (manned H24);

Please note that the request for assistance in advance is essential to enable the airport and the airline to provide the best service throughout all stages of the journey and to organize the necessary staff to ensure adequate passenger assistance. Without a request in advance, there is the risk of having to wait longer for assistance, and also of compromising the service for those passengers who requested assistance in advance.



How to get around the airport

At our airport, passengers with disabilities who prefer to reach the gate on their own have priority access to security controls. Please note that, if a wheelchair is needed, boarding the aircraft must be carried out with assistance and with a special dedicated vehicle.



departures map

Open the "Departure"

arrivals ma

Open the "Arrivals" map



Dedicated services

  • Reserved parking spaces: 12 reserved and free parking spaces (for those with a disability badge) located in the multi-storey covered parking (P2); 09 reserved and free parking spaces (for those with a disability badge) located in the parking in front of the Terminal (P3);
  • Assistance Waiting Area: waiting area for Passengers with Reduced Mobility, located on the ground floor, in front of the security;
  • Wheelchairs: available in various areas of the terminal at the disposal of staff dedicated to Passenger with Reduced Mobility assistance, both on arrival and departure;
  • Lifts: wheelchair-friendly access;
  • Arriving passengers: accompaniment provided to the taxi area, tourist bus stops, People Mover tramway, shuttle bus for the car rental Terminal, and short and long-stay car parks;
  • Ambulifts: available for boarding and disembarking passengers on the aircraft;
  • Sala Amica: located in the Departure Hall, next to the boarding gates.


Rights and service quality

EU 1170/2006 Regulation ensures accessibility to air transport in all airports of the European Union, without discrimination and without additional costs, to people with disabilities or reduced mobility.

No one can refuse a booking or boarding on the basis of a disability or mobility problem. The only exception concerns potential safety related problems, justified by national or international regulations or technical impediments, like the size of the aircraft for instance.

For flights within the EU, unless technically impossible, and subject to notification 48 hours prior to departure, airline companies are required to carry medical equipment and 2 mobility aids, such as wheelchairs or crutches, at no additional cost.

Toscana Aeroporti annually publishes the table with service quality indicators within the Service Charter that can be consulted on the page. Quality - Toscana Aeroporti S.p.A. (




Autism. Moving through the airport

The Pisa International Airport adheres to the ENAC project “Autism. Travelling through the airport” aimed at facilitating moving around the airport and the flight for autistic persons.

With the assistance of appropriately trained personnel, it is possible to visit the airport on the days before flying.

The route, from arrival at the airport to the plane, is also illustrated in a series of brochures with pictures and simple texts that help people to get to know the airport locations and processes in advance, thus reducing the emotional impact that such a new situation entails, in order to face the journey with greater peace of mind.

The visits will be organised from Monday to Friday between 9.00 am and 04.00 pm.

For information and requests:

Moreover, it is possible to fill out a survey for the profiling of the passenger affected by autism. The survey is helpful in order to allow Toscana Aeroporti to understand how to implement the following steps.

Click here to fill out the survey.