AIRPORT SERVICES
The Galilei Airport is equipped with facilities for disabled and reduced-mobility passengers:
• reserved parking spaces in the car parks closest to the Passenger Terminal (short-stay parking and multi-storey car park)
• accessible toilet facilities
• ramps and lifts (with Braille labelling on the buttons) for accessing the terminal’s first-floor services
• wheelchairs available for in-terminal use (only accompanied by terminal personnel)
• reserved seating in various areas of the terminal
• purpose-built lounge for long layovers/waits
• special security lanes (for security checks of passengers with pacemakers and wheelchair users)
• ramps – mobile lounge – with lift platform to facilitate boarding of the aircraft for wheelchair users
Disabled /reduced mobility passengers may transport their own electrically-powered wheelchairs as hold baggage (spillable wet cell batteries may not be transported).
Finally, should a passenger’s wheelchair be deplaned in a damaged state, the passenger may request a free-hire replacement at the Customer Service. When requesting a courtesy wheelchair, the passenger will be required to fill in a form and leave a deposit, refundable upon return of the wheelchair but subject to verification and detraction of damages.
Autism. Travelling through the airport
The Pisa International Airport adheres to the ENAC project “Autism. Travelling through the airport” aimed at facilitating moving around the airport and the flight for autistic persons.
With the assistance of appropriately trained personnel, it is possible to visit the airport on the days before flying.
The visits will be organised from Monday to Friday between 9.00 am and 04.00 pm.
For information and requests: qualita@toscana-aeroporti.com
Moreover, it is possible to fill out a survey for the profiling of the passenger affected by autism. The survey is helpful in order to allow Toscana Aeroporti to understand how to implement the following steps. Click here to fill out the survey.
Special assistance for disabled/reduced-mobility passengers
Departures – If you require special assistance, designated airport personnel is available (at no extra charge or cost) to personally accompany you through all the pre-departure procedures from the moment you report to check-in or one of the designated ‘call points’ to customs and security controls, to any waits at the airport (if requested) and to boarding operations (via stairs or lift platform). The assistance personnel at the airport will be happy to grant any reasonable request to offer you complete, efficient, uninterrupted service during all boarding/deplaning operations and transit inside the terminal.
Arrivals – If you require special assistance, designated airport personnel is available (at no extra charge or cost) to personally accompany you through all the post-arrival procedures from deplaning (via stairs or lift platform) to collection of your baggage and wheelchair, to customs checks and transit to the Passenger Terminal Arrivals Area or to one of the designated areas.
European Regulation 1107/06 and the ENAC Circular Letter (ref.GEN 02/2014) concerning assistance to PRM passengers.
Service for disabled and reduced-mobility passengers (PRM)
In accordance with European Regulation (EC) No. 1107/2006 (in force since 26 July 2008) and the corresponding ENAC circular, Pisa Airport has upgraded its assistance for disabled and reduced-mobility passengers (PRM) as called for in the Regulation.
European Regulation (EC) No. 1107/06 defines a ‘disabled person’ or ‘person with reduced mobility’ (PRM) as ’any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers’.
Click here to view the IATA (International Air Transport Association) codes for Reduced Mobility Passengers.
REQUEST FOR ASSISTANCE
In accordance with European Regulation (EC) No. 1107/06 and the corresponding ENAC circular, assistance (and the waiting times as specified in the Regulation) can be guaranteed to passengers with disabilities or reduced mobility – PRM) only if the passenger has made a specific request for assistance (on departure or arrival) to the airline / travel agency / tour operator used to organise his/her travel at the time of booking his/her flight (and always at least 48 hours prior to flight departure time).
In this connection, in order to offer a service designed to best satisfy the needs of every PRM passenger, the airline might request further information relative to the types of assistance requested, referred to transport/use of medical equipment and/or mobility aids and/or the need to travel with certified assistance dogs.
In this manner, as soon as the passenger communicates his/her arrival at the airport – from an external ‘call point’ or at check-in (in observance of the time limits prescribed/suggested by his/her airline or in any case no later than 1 hour prior to flight departure time) – he/she will be accompanied through all the phases of the pre-flight process / post-arrival process within the time limits prescribed by the applicable standard (ECAC Doc 30).
Additionally, passengers with any further special requests, such as may arise in the case of PRMs travelling alone – for example, transit to the Car Hire Terminal or assistance starting at the Car Hire Terminal – are invited to communicate said special needs in writing to:
Finally, should assistance not have been booked or booked after the prescribed time limit (48 hours prior to flight departure), the airport nevertheless guarantees the same special assistance services, although implementation times may be longer.
Call Points
The ‘call points’ located near the designated areas are the first-line services for disabled/reduced mobility passengers (PRM) who request assistance at the airport. ‘Call points’ are located in the external main areas of the airport grounds and next to the main terminal entrances/exits, at the taxi stands and tourist coach areas and in the reserved car park areas. The areas equipped with these ‘call points’ are shown on the map of the terminal’s outdoor area; the map also shows the locations of reserved seating/waiting areas.
A passenger with disabilities or reduced mobility who booked assistance and reported his/her arrival at the airport from one of the ‘call points’ will be joined by the assistance personnel at the ‘call point’ from which the call was placed; said personnel will assist the passenger until his/her flight departs, as outlined above.
Passenger requests for assistance may also be directed to the front-line personnel: at the check-in counter (located immediately inside the airport entrance) prior to flight departure (or to the personnel assigned to passenger supervision just after landing, in case of requests for post-arrival assistance) and in general to any of the ‘infopoints’ inside the terminal.
In addition to the services provided via the exterior ‘call points’, inside the Passenger Terminal, disabled and reduced-mobility passengers will find various adequately-marked seating areas where PRM passengers are given priority over other passengers and users of the terminal facilities.
Minors with Disabilities
Passengers under legal age with reduced mobility are assisted as are any other PRMs. The procedures relative to treatment of minor air passengers apply if the minor is flying unaccompanied; assistance is in any case limited to that applicable in the case of the minor passenger’s real disability as ascertained by the check-in personnel and by airport personnel in general.
AT THE AIRPORT
Tactile Paving and Maps
The Pisa Airport is equipped with tactile paving and maps for assisting passengers with visual impairments. Elements in relief on the floors trace pathways from the ‘call points’ through the interior areas of the terminal to all the major services: ticket office, check-in counters, security checkpoints, boarding gates, toilets.
The locations of all the major airport services are also indicated/described on tactile maps located at all the main entrances to the terminal.
Toilets
Toilets accessible to reduced-mobility passengers are located throughout the airport. Their positions are reported on the tactile maps, the information panels/screens and conventional airport signage.
PRM Passenger Lounge
The airport offers a special waiting room for reduced mobility passengers with long waits.
First Aid / Medical Emergency Service
The airport medical emergency service (with ambulance on standby) is operative every day from 4:00 am to midnight or until 30 minutes after the last arrival/departure. The First Aid station is located inside the Passenger Terminal adjacent to the Information/Left Luggage Desk.
Architectural Barriers
Access to all areas of the terminal is guaranteed by the lack of any architectural barriers. Ramps and wheelchair-accessible lifts are located throughout; the lift buttons are all labelled in Braille as well as conventional script.
Emergency Evacuation
In emergency situations requiring evacuation of all or part of the terminal, the assistance personnel will provide all the help needed to reach a safe location.
The assistance personnel is familiar with the evacuation routes and the location of the emergency exits at all the airport buildings as required by the Internal Emergency Plan.
Finally, tactile maps indicating the locations of all the airport services are located inside the terminal in proximity to all the main access points.
TO AND FROM THE AIRPORT: BUS / PEOPLE MOVER/ BUS / TAXI / OWN CAR
You can reach the Galilei Pisa International Airport easily by car, taxi, bus or People Mover.
The following information can be useful to best use the services provided by our airport:
By Car - Reserved parking for disabled or reduced-mobility passengers is available in
limited numbers in the main parking areas nearest the Passenger Terminal. View the map.
Parking is free-of-charge for disabled/reduced mobility passengers. You or your escort need only show your car park entry ticket, your round-trip air ticket and your personal disability parking authorisation on your windshield at the parking cashier’s desk (open 24h) to receive your free ticket to leave the parking facility.
By Taxi - The taxi drop-off point is near the entrance to the Departure Area. Ask your driver to accompany you to the ‘call point’ for assistance.
By People Mover - Pisa’s Galilei airport is about 1 km from the centre of Pisa and is linked to the Pisa Centrale railway station by the new high-speed, fully automatic, Poeple Mover service. The buses run every day, including Sundays and holidays, from 6:00 am to midnight with departures every 5/8 minutes. From the Pisa Centrale railway station you can reach any Italian railway network destination. Click here for more information.
For more information, consult the ‘To & From the Airport’ section of our website from the home page.
QUALITY STANDARDS
The reference standard sets forth the manners in which assistance must be provided. Assistance must be provided within the timeframes established by ECAC Document 30, which lists the same waiting times listed in the corresponding ENAC General Series 02A/2014 Circular.
Click here to view the ECAC Document 30 service standard.
Click here to directly access the 2016 Pisa Airport Quality Standards.
SUGGESTIONS AND COMPLAINTS
Any and all suggestions, requests for information and complaints will be reviewed in detail. The Pisa Airport will reply to all submissions within 15 working days from receipt on condition that same be submitted in the English and/or Italian language.
Contacts:
- by letter to the Toscana Aeroporti G. Galilei - Piazzale d’Ascanio, 1 - 56121 PISA
- email to: qualita@toscana-aeroporti.com
- online contact form (in the "Contacts" section of the Pisa Airport website)
TECHNICAL INFORMATION
PRM Assistance Personnel
The service is provided by an RTI (Temporary Grouping of Companies) – Idealcoop / Il Simbolo / Arnera – headquartered in Pomarance (Pisa), Via Santo Stefano, 7.
The RTI personnel has attended the specific training course teaching how to meet the mobility/assistance ‘needs of persons having various disabilities or mobility impairments’ as set forth in Article 11 (Training) of European Regulation (EC) No. 1107/2006 and the corresponding ENAC circular.
The assistance personnel receives refresher training on an annual basis.
Equipment for PRM Assistance
The wheelchairs used for PRM assistance at the Pisa Airport are:
30 SURACE wheelchairs (model ‘Euro 200’; model ‘Euro 400’; model ‘Classic 200’).
The five PRM boarding lifts are Ambulift Aviogei EA6000FLS/Tenderlift E.
USEFUL LINKS
Airlines at the Pisa Airport
