FAQ

At the Airport

  1. How far is the Airport from City Centre?
  2. What time does the Airport open/close?
  3. Can I reach Pisa Airport by train?
  4. How can I reach Pisa airport by car?
  5. Where and how can I pay the parking fares?
  6. Does Pisa Airport offer a left luggage service?
  7. Where can I park my car?
  8. Are there bus connections to/from the Airport?
  9. Are there smoking areas inside the Airport?
  10. Are internet stations available inside the Airport?
  11. How much does PisaMover Bus service cost?
  12. Who can access the Galilei VIP Lounge?
  13. Are there meeting rooms at the Airport?
  14. Who should I contact to start up a Business?
  15. Who should I contact for advertising at the Airport?
  16. Who should I contact to ask for using office space?
  17. What are the boarding procedures when I arrive at the airport?
  18. What are the travelling documents required for my departure?
  19. Where are the check-in areas?
  20. Upon my arrival, if my baggage is not at the baggage claim, who should I contact?
  21. Upon my arrival if my baggage is damaged, who should I contact?
  22. Is it possible to book, buy or modify a flight at the airport?
  23. What are the documents needed at security control?
  24. What do I have to do during security control?
  25. What are the prohibited items on board?
  26. What are the limits regarding the transport of liquids in my hand luggage?
  27. Can I bring medicine on board?
  28. What should I do if I lost a property?
  29. Who needs to be in possession of an Airport License level I ^?
  30. How long before departure should I reach the airport if I have checked in on line (web check in)?
  31. I am fitted with a pace-maker: what should I do?

SAT Website

  1. Who should I contact if I have any questions concerning the website?
  2. If I want to advertise on-line, who should I contact?

How far is the Airport from City Centre?

The Pisa city centre is only 1 kilometer away from the Airport.

You can simply reach the city centre by foot (in 10 minutes), by bus (RED LAM line), by train-Pisa Mover Bus (direct shuttle service to/from Pisa Central Station) or by taxi (5 minutes).

What time does the Airport open/close?

The terminal is open to passengers daily from 4.00 a.m. to the arrival/departure of the last flight.

Can I reach Pisa Airport by train?

Pisa Airport is located just 1 km far from Pisa Central Railway Station. You can reach the station by the PisaMover Bus Service, every day, including Sunday and Bank holidays, from 6.00 a.m. to 24.00 p.m., with a timetable departure of every 10 minutes. From Pisa Central Railway Station you can reach any destination of the Italian Railway Network.

How can I reach Pisa airport by car?

Pisa Airport is perfectly integrated into the Tuscan motorway network.

If you are coming from the Genova-Rosignano A-12 motorway, continue on the Firenze-Pisa-Livorno dual carriageway to Pisa-Darsena and then take the airport's exit. 

If you are coming from the Pisa-Nord/Genova-Livorno A-11 motorway, follow the direction to Livorno-Rosignano Marittimo-Roma (A-12). Take the Pisa exit, continue on the Firenze-Pisa-Livorno dual carriageway to Pisa-Darsena and then take the airport's exit. 

If you are coming from the Firenze-Pisa-Livorno dual carriageway (SGC FI-PI-LI), take the airport's exit which will drive you to the Airport in less than 1 km.

Where and how can I pay the parking fares?

Payments can be made at the payment machines located in the respective parking areas or directly at the car park desk everyday from 7.30 a.m. to midnight with cash or credit cards.

Does Pisa Airport offer a left luggage service?

If you wish to visit the city of Pisa without luggage, you can store your luggage in one of the left luggage facilities. This service is managed by the Information Office and is located inside the passenger terminal of the airport. it is open everyday from 9:00 am to 7:00 pm for deposits and from 8:00 am to 8:00 pm for collections.

For more information call the information desk at 050 849 300.

 

Where can I park my car?

At Pisa Airport the parking facilities are divided into five sample areas: one short-stay car park "P3" (in front of the airport) , a multi-storey car park "P2" (50 metres from the airport), two ground long-term car parks "P1" and "P4", respectively  West car park   (200 metres from the passenger terminal) and East long stay car park (approximately 900 metres beyond the car rental terminal), and an area for tourist coaches in the central square outside the passenger terminal.
For further information on parking fares or locations, go to Airport/Parking section.

 

 

Are there bus connections to/from the Airport?

The current bus services available at Pisa Airport are:

Pisa Airport - Pisa Railway Central Station, service operated by  Compagnia Pisana Trasporti CPT (Line - LAM ROSSA), with connections to the other Tuscan routes, and by PisaMover Bus Service (direct shuttle service to/from Pisa Central Station)

Pisa Airport - Florence (Rail station Santa Maria Novella), service operated by Autostradale

Pisa Airport - Florence (Rail station Santa Maria Novella), service operated by Terravision

Pisa Airport - Lucca (Lucca P.le Verdi and Airport - Pietrasanta), service operated by Autolinee F.lli Lazzi - Vai Bus

Pisa Airport - Viareggio - Pietrasanta (further intermediary bus stops), service operated by Autolinee F.lli Lazzi - Vai Bus

Pisa Airport- Siena (Siena P.le Gramsci), service operated by Train S.p.A.

Pisa Airport - Siena service operated by Autostradale

You can buy tickets at the information desk inside the passenger terminal. For more information click on How to reach.

Are there smoking areas inside the Airport?

There are currently no smoking areas inside the airport.

Are internet stations available inside the Airport?

On the ground floor (arrivals side of teh terminal) you can find DevItalia internet point, open every day, including holydays, from 9.00 AM to 7.00PM
Moreover there are three Internet stations located:
1.on the 1st floor close to the internet point,
2.at the entrance of the terminal (in front of arrivals),
3.on ground floor of the departures hall.

How much does PisaMover Bus service cost?

PisaMover Bus service ticket cost is 1,30€ *.You can buy your ticket at the Pisa Airport Information Office (Arrivals Hall) and at Pisa Central Railway Station newsstands (open every day 7.00 a.m.-23.00 p.m.). During Information Office and newsstands closing time, you can buy your ticket on the bus.

*Fares are subject to change.

 

Who can access the Galilei VIP Lounge?

If you are a Business Class traveller or hold an Airlines fidelity card or card of Operators who have agreements with SAT,  you will be entitled to access into the Galilei VIP Lounge.

However in the case you do not meet the above mentioned conditions, you are entitled to use the Galilei VIP Lounge service by purchasing the entrance ticket SAT Air Ticket desk located inside the passenger terminal in the check-in "A" area (€ 20,00  VAT included per access).

The VIP Lounge is located on the first floor of Departures, after security control.  Vip Lounge is reserved for departing passengers only and therefore passengers will be required to show their boarding card.

Vip Lounge opening hours:

6.00 am - 10.00 pm (or until 40 minutes before the flight scheduled departure)

Who should I contact if I have any questions concerning the website?

For information concerning the Website, you can contact directly SAT’s  commercial and Marketing  department by writing an email to vigneri@pisa-airport.com

For technical problems concerning the website please write an email to our IT  support : it@pisa-airport.com

Are there meeting rooms at the Airport?

The Galilei Business Centre is located on the 1. floor, adjacent to the Galilei VIP Lounge. it has a large meeting room used for congresses and seminars which can acccommodate at least 50 persons and two smaller meeting rooms to accommodate private working groups (one room up to 10 persons and another up to 8 persons).

For further information and booking please call SAT Office at 0050 849365.

Who should I contact to start up a Business?

For information please contact directly the Marketing & Commercial Office by calling our Commercial Non Aviation Manager, Mr Renzo Banchellini at 050 849 211 or filling the online contact form available in the section Business - Non-Aviation Commercial Business.

 

Who should I contact for advertising at the Airport?

For information on advertising at the Airport, please call the followings contacts:

Mr. Renzo Banchellini (Commercial Non Aviation Manager)
Phone 050 849211
e-mail  banchellini@pisa-airport.com

Mr. Aldo Germelli - Advertising Sales
Phone 050 849 357
e-mail germelli@pisa-airport.com

responsible for Advertising Sales, Mr Aldo Germelli at 050 846 357.

Who should I contact to ask for using office space?

For information please contact directly the Marketing & Commercial Office by calling our Commercial Non Aviation Manager, Mr Renzo Banchellini at 050 849 211 or by clicking on the section Business - Non-Aviation Commercial Business - Property and Spaces.

 

What are the boarding procedures when I arrive at the airport?

At the airport, unless it has already been done on-line, you have to do the check-in registration at a check-in counter. To see which check-in counter to go to, simply check  one of the monitors located in the airport that displays the information. For each destination it highlights the check in counter where you must go to. Once you reach the assigned check-in counter: present your ID documents (identity card or passport according to destination) and flight ticket (paper or e-ticket) then you will be given a boarding pass. Once checked in, to have access to boarding gates, each passenger must first present identification documents and boarding passes at security gates and proceed through the security control. These are located in the middle of the passenger terminal (opposite the central bar). Once the security control is done, you can access directly the boarding areas where the numbered gates are located. Each departing flight is assigned to a boarding gate to which the passenger must present him/herself within the indicated time in order to board the aircraft. The boarding pass issued at check-in shows the number of the boarding gate assigned to the flight, but it is recommended to check the gate assignment on the monitors placed in the boarding area and pay attention to any announcements made on loud speaker that may inform about a gate change. At the boarding gate you will be asked to show your boarding pass and personal ID.

What are the travelling documents required for my departure?

All passengers must be in possession of a valid travel document: passport or Identity card, accepted in the country of destination. 

Each passenger is responsible for:

  • being aware of the documents needed for the trip and for making sure the travel document is valid.
  • Non-valid or damaged documents will not be accepted.
Other documents such as driving licenses, library cards, credit cards, student cards are not official travel documents and cannot be accepted. In conclusion, to travel you need a valid identity document for expatriation and international flights as requested in the country of destination, your air tickets. For flights with a national or international destination we recommend that you check-in 2 hours before the flight departure time. For more information on check-in opening and closing times you can ask the travel agent or the air company.

Where are the check-in areas?

The check-in area is divided into two:

  • Check in A is located on the ground floor in the west area of the main terminal and has 20 counters.
  • Check in B is located in the new building next to the main terminal and has 13 counters. Upon arrival at the airport you can find the number and area of the check-in counter for the flight concerned on the monitors.

The check-in area and counter number will be displayed on-screen 2 hours before departure.

Upon my arrival, if my baggage is not at the baggage claim, who should I contact?

In case of lost baggage you may come at Pisa Airport Luggage Assistance Office,(beside the Information desk), open daily from 07.00 am to midnight.

For further information click here

Upon my arrival if my baggage is damaged, who should I contact?

In case of damaged luggage you may contact Luggage Assistance , in the Arrival Terminal,  open daily from 07.00 am to midnight.

For further information please click here.

Is it possible to book, buy or modify a flight at the airport?

You may book a flight and change your booking at Pisa Airport ticketing office every day from 5 am to 8 pm.

What are the documents needed at security control?

When going through security control  show your boarding pass to security staff.

What do I have to do during security control?

In order to speed up security screening, please follow the instructions of the airport staff and, using the trays provided, place into the x-ray machine:

•    your hand luggage
•    laptop computer, tablet and/or electrical items measuring A5 (21cm X 15cm) or larger must be removed from your cabin baggage and screened separately
•    coats or jackets
•    your duty free liquid and receipt purchased from any airport or airline sealed at the time of purchase inside a security bag with a red border (STEB)
•    medicines and special dietary products, required during the journey
•    baby food, if any, required during the journey
•    liquids (gels, aerosols, pastes, lotions, foams, creams, jams, liquid/solid mixtures and other items of similar consistency) in containers of 100ml or less packed in a single transparent, re-sealable 1-litre plastic bag (e.g. approximately 18cm X 20cm)
•    all other LAGs (liquid, aerosol and gel) screened separately

Pass through the security metal detector, having ensured that you have no metal objects on your person.
During the security control process, please monitor all your personal belongings. We kindly remind you that SAT S.p.A. is not responsible for loss of any object.

What are the prohibited items on board?

a)    Guns, firearms and other devices that discharge projectiles – devices capable, or appearing capable, of being used to cause serious injury by discharging  a projectile, including:

•    firearms of all types, such as pistols, revolvers, rifles, shotguns,
•    toy guns, replicas and imitation firearms capable of being mistaken for real weapons,
•    component parts of firearms, excluding telescopic sights,
•    compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns,
•    signal flare pistols and starter pistols,
•    bows, cross bows and arrows,
•    harpoon guns and spear guns,
•    slingshots and catapults;

b)    stunning devices – devices designed specifically to stun or immobilize, including:

•    devices for shocking, such as stun guns, tasers and stun batons,
•    animal stunners and animal killers,
•    disabling and incapacitating chemicals, gases and sprays, such as mace, pepper, sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays;

c)    objects with a sharp point or sharp edge – objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

•    items designed for chopping, such as axes, hatchets, cleavers,
•    ice axes and ice picks,
•    razor blades,
•    box cutters,
•    knives with blades of more than 6 cm,
•    scissors with blades of more than 6 cm as measured from the fulcrum,
•    martial arts equipment with a sharp point or a sharp edge,
•    swords and sabres;

d)    workmen’s tools – tolls capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

•    crowbars,
•    drills and drill bits, including cordless portable power drills,
•    tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels,
•    saws, including cordless portable power saws,
•    blowtorches,
•    bolt guns and nail guns;


e)    blunt instruments – objects capable of being used to cause serious injury when used to hit, including:

•    baseball and softball bats,
•    clubs and batons, such as billy clubs, blackjacks and night sticks,
•    martial arts equipment

f)    explosive and incendiary substances and devices – explosive and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

•    ammunition
•    blasting caps,
•    detonators and fuses,
•    replica or imitation explosive devices,
•    mined, grenades and other explosive military stores,
•    fireworks and other pyrotechnics,
•    smoke-generating canisters and smoke-generating cartridges,
•    dynamite, gunpowder and plastic explosive.

Whilst the above list is not an exhaustive list of all prohibited items, it includes generally prohibited categories of item.

What are the limits regarding the transport of liquids in my hand luggage?

LAGs (liquids, gels, aerosols, pastes, lotions, foams, creams, jams, liquid/solid mixtures and other items of similar consistency), may be carried as hand luggage in containers of 100ml or less packed in a single transparent, re-sealable and no larger than 1-litre plastic bag (e.g. approximately 18 cm X 20 cm).
All liquids must be presented separately from other hand luggage for screening at security.
Exceptions will be made for passengers with:
•    duty free liquid and receipt purchased from any airport or airline sealed at the time of purchase inside a security bag with a red border (STEB);
•    medicines and special dietary products, vital for the trip;
•    baby food, if any, required for the trip. However, these items may be subject to additional security checks.

For further information, please visit: www.enac-italia.it

Starting 31st January 2014, the above-mentioned LAGs, excluded from quantity restrictions, must be inspected separately at the airport screening points, by using special Liquid Explosive Detection Systems (LEDS).

At the airport:

  • present your liquids separately from other hand luggage for screening at security
  • security may require bottles or containers to be opened for screening

Can I bring medicine on board?

You are allowed to travel with liquids which are to be used during the trip for medical purposes or special dietary requirements, including baby food, as hand luggage. These items may be subject to additional security checks.
If you really need to carry on-board hypodermic syringes (e.g. syringes for diabetics) prescribed by a doctor, you are allowed to, as long as an official document proving their necessity (prescription, medical certificate in your name, etc.) is presented at check-in and security control.

What should I do if I lost a property?

If you discover that an item is missing and you are still at the airport, please proceed to SAT Lost Property Office, open Monday to Friday 8.30 a.m. 17.00 p.m.
If you have left the airport or during not office hours please contact SAT Lost Property Office by telephone (+39 050 849538) or e-mail at pass@pisa-airport.com.

Tel. 050 849 538    E-mail: pass@pisa-airport.com

If I want to advertise on-line, who should I contact?

For on-line Advertising information, please contact directly Società Aeroporto Toscano S.p.A. at:

Commercial and Marketing Office
Dr.ssa Antonella Vigneri
Aviation Marketing Specialist
Tel. +39 050 849214
Fax +39 050 849623
sat@pisa-airport.com

For more information click here

Who needs to be in possession of an Airport License level I ^?

In compliance with “dispositions of ENAC and local Ord” all operators working inside the area in contact with the flights must have an ADC (Airside Driving Certificate) driving license The process of issuing the certification includes: submission of the application to the Airport's Management (model attached) completed by the applicant signed and stamped by the applicant’s  manager. Theoretical training by SAT SpA (With a course lasting 4 hours) followed by a theory test (passing a test - a quiz of ten questions) by SAT SpA ADC issued by the Airport's Management with submission of application and test results. The cost of issuing the certificate ADC is covered by the operator.

For more information email safety@pisa-airport.com

How long before departure should I reach the airport if I have checked in on line (web check in)?

We strongly advise all passengers who have already checked in on line (web check in) to be at the Airport at least one hour before flight departure in order to be able to go through security control and reach the boarding gate no later than 30 minutes prior to departure.

I am fitted with a pace-maker: what should I do?

Please inform the airport security staff of your situation and provide your official identification card stating that you are fitted with a pace-maker.

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